Payment
Important information: London Caviar House ltd, owner of the website thecaviar.co.uk, does not process, does not store and does not have access to any data related to your payment card details. All processing and storage of the specified is done by the PayPal payment service.
You can pay for your purchase using a debit or credit card, or via direct transfer from your PayPal wallet. We accept the following cards: Visa, Mastercard, American Express and Maestro. All debit and credit card holders are subject to verification and authorization by the card issuer. If your card issuer refuses to authorize your payment, we are not responsible for any delays or non-deliveries of your orders. All payments for orders are made in 100% advance, GBP only.
Order delivery
London Caviar House has partnered with DPD, a company that has been providing the highest standard of courier services to the UK community for over 50 years. DPD is trying its best to take care of deliverable packages and deliver them on time so that you can share happiness with your friends and family. DPD has a reputation as the most innovative carrier in the express delivery industry. With today’s innovations, customers receive a one-hour delivery window via SMS or email, so they don’t have to wait all day to receive their order. What’s more, the tracking system allows customers to follow the progress of their package on a map in real time, and also provides the latest 15-minute time interval. DPD is a reliable supplier for our customers. Our company offers a wide range of delivery options, including Saturday deliveries. All your orders are delivered by DPD at night to better preserve perishable products. Caviar is transported in a thermally insulated package with frozen gel ice packs inside, thanks to which the caviar remains chilled for a long time.
In addition, a special thermally insulated package with your purchase is placed in a cardboard box, which guarantees its safety and the low probability that the transported products may break or be damaged. Our company delivers the highest quality caviar to its customers on the British mainland.
Delivery price
Delivery within the UK:
– free for purchases over £149;
– if you want delivery on Saturday – then the delivery fee is 10.10 pounds, regardless of the amount of the purchase.
– if your order is over 500 pounds and your order needs to be delivered to London, then delivery is carried out within 2-3 hours on any day (including Saturdays, Sundays and holidays – personally by an employee of our company).
Terms of order
Orders are accepted around the clock and every day 7/24. Delivery operates daily, from Monday to Saturday.
An order made today – you will receive the day after tomorrow at a convenient time for you specified during the purchase (before 12 pm or before 8 pm).
An order made on Friday, without additional payment for Saturday delivery – you will receive it only on Tuesday, at a convenient time for you, specified during the purchase (before 12 pm or before 8 pm), since we can only send it to you on Monday.
An order made over 500 pounds in London – free delivery within 2-3 hours on any day (including Saturdays, Sundays and holidays, personally by an employee of our company).
Attention: if you want to place an order for a certain day or a significant celebration, please contact our company in advance via E-mail: shop@thecaviar.co.uk. We will do everything for you at your request in order to make you happy.
Special delivery conditions
If you were not at the address specified in the order, then please leave a note for the courier – where it will be more convenient for the courier to leave the package (this place should be near the address specified in the delivery order).
If you need a special code with a number to enter the territory where you live, then you must indicate it when placing an order in order to avoid problems with the courier who will not be able to enter the territory and, of course, will not be able to deliver your package.
If you would like your package to be delivered at a specific time that is convenient for you, please indicate this time when placing your order.
After the courier leaves your parcel at the indicated place in the note, you are fully responsible for the quality, safety and contents of the parcel.
If your order is not delivered on time please contact the delivery company using your shipping code (number) or contact us as soon as possible on 07888406513 or shop@thecaviar.co.uk
Purchase returns
If your purchase was damaged or spoiled during delivery, London Caviar House is fully responsible for your purchase and will fully refund your money or send a re-package with the same product that was purchased in our online store.
The goal of London Caviar House Ltd is to please our customers with our caviar and all purchases made in our store. Caviar is a perishable product, therefore open the parcel carefully after receiving it and put the caviar in the refrigerator so that it does not lose its valuable qualities. Сaviar has a fairly long shelf life when closed, which is indicated on the lid of the jar. Find the shelf life, specified by the manufacturer, and do not allow storage beyond it. It is necessary to store caviar in the coldest place in your refrigerator, preferably at the very bottom, but not in the freezer compartment, since caviar after defrosting will lose all its taste and nutritional values.
We recommend eating caviar within 36 hours after opening the jar. We do not recommend using a steel teaspoon when eating caviar, as its taste can be changed by the steel spoon. It is advisable to use a mother-of-pearl, gold, or crystal spoon.
Enjoy your meal! London Caviar House Ltd is your constant supplier of the best caviar in the UK!
Delivery & Payment — Your Questions Answered
How we ensure your caviar arrives in perfect condition, every time.
All caviar orders are packed in insulated, temperature-controlled packaging specifically designed for perishable luxury food. Tins are secured to prevent movement, surrounded by insulation panels and accompanied by cooling elements to maintain 0–4°C throughout transit.
The outer packaging is discreet, with no visible indication of the contents — ideal for surprise gifts.
All orders are dispatched in temperature-controlled, insulated packaging to preserve freshness in transit. For special occasions or time-sensitive orders, please contact us directly to discuss the best option.
Yes — we offer free delivery on qualifying orders. Please check our current delivery policy or contact us directly to confirm free delivery thresholds, which may vary by product and order value.
Customer satisfaction is our absolute priority. If your order arrives in unsatisfactory condition, contact us immediately with a photograph of the packaging and product. We will arrange a replacement or full refund as quickly as possible.
Yes. If you need your caviar to arrive on a specific date — for a birthday, dinner party or other occasion — please indicate your preferred date at checkout or contact us directly. We will do everything possible to accommodate your requirements.
Our standard delivery covers mainland UK. For international orders, please contact us directly — we may be able to arrange delivery to certain destinations, subject to import regulations and the CITES documentation required for caviar export.
